Terms & Conditions

Booking Terms & Conditions

All terms are for 7 nights, start dates can be any day between Monday through to Saturday (Short breaks 3 or 4 nights, please contact the office). All the accommodation is as equipped and described. Prices quoted are inclusive of VAT at 20%. Use of all Thatches leisure facilities are included in the price of your holiday, as well as gas, electric & water, bed linen and bath towels. We also provide a weekly cleaning service free of charge and parking for one car.

Booking Confirmation

As confirmation, you will receive by post or email a completed booking form along with a copy for you to sign and return. If you are booking more than 42 days in advance of your holiday, you will receive an invoice requesting a non-refundable deposit of 25% of the full rental price. If you are booking less than 42 days prior to your holiday, full payment is required at the time of making your reservation.

Check in time is between 4:00 pm and 5:00 pm and the lodge must be vacated by 9.30am on your day of departure. Please advise us if you are arriving after 5.00 pm so that we can make arrangements to meet you or leave a key. Please bring your Booking Confirmation Form to Reception on arrival.

Payment

The balance payment is due 42 days prior to arrival, and we’ll send you a gentle reminder via email when it’s due. We reserve the right to cancel bookings not promptly paid at this time. In this event, the deposit will be retained.

Cancellations and changes to your booking

If you have to cancel a holiday, please telephone us as soon as possible and also email us at sales@thethatches.co.uk, or you can send us a letter to confirm this cancellation. The date of the postmark or receipt of email is the date upon which the cancellation becomes effective. A confirmation of the cancellation will be sent to you. If you cancel your holiday more than 42 days before arrival you will forfeit your booking deposit. If you cancel within 42 days of your holiday date, then, unfortunately, you will forfeit your full payment. We recommend that you take out the appropriate insurance cover to protect against cancellations.

Once confirmed and your deposit has been paid, any changes to your booking may incur an administration fee.

Availability

The booking is made on the understanding that your accommodation (which may be privately owned) will be placed at your disposal on the dates stated. Where Force Majeure does not make this possible we have the right to cancel your booking.

Circumstances amounting to Force Majeure include any event which we or the owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control.

In these events, we will endeavour to offer you alternative accommodation, if available. If we cannot do so, or you do not wish to accept the alternative, we will refund all monies paid, however, you will have no further claim against us for compensation.

We reserve the right to alter or withdraw amenities or facilities without prior notice in the event we need to carry out repairs, maintenance, or where weather conditions or circumstances are beyond our control.